Research by disability campaigning group Attitude is Everything has found that over 60% of disabled music fans have decided not to attend events because there is no access information online. Concern about whether there are facilities such as wheelchair ramps or disabled toilets stop them from going. How can music venues make their spaces more accessible?
Provide facts and photos about wheelchair ramps
Offer easily accessible information about whether there is step-free access to a space. Put pictures on your venue website of what access looks like. If there are no wheelchair ramps, provide information about whether there is a lift. Tell people the number of steps there are to get into the venue and whether there is a handrail.
It is a common misconception that venues with stairs are a total no-go for disabled people. However, some people with physical impairments may be able to navigate a flight of stairs but need a seat for the event. Providing photos and information enables people to make informed decisions about attending.
Provide an accessible seated viewing area
Most venues now offer an accessible viewing area where disabled people are guaranteed a good view of the stage. An accessible viewing area makes it much easier for people with disabilities to attend events. Make it clear on your website whether you have an accessible area. Provide photos and describe the area, the amount of space it has and how it is accessed. Ensure all staff are trained in showing people to the area.
Offer free tickets for personal assistants
Personal assistants support disabled people in travelling to venues, communicate, take medication and use the bathroom. Offering a free ticket for personal assistants makes going to events cheaper for disabled people. Personal assistants must be able to sit with the person their attending the event with because they may need their help. Ensure that the viewing area is big enough for personal assistants to have seats too.
Provide a quiet space
Make sure there is a quiet area away from the main event where people can go if they need some quiet time. This can benefit people with autism, anxiety or learning difficulties, or people who need a break from an overwhelming crowd. Explain on your website that you have a room so people can know in advance that there is a place for them to go if they need a quiet space to relax.